Order By Phone
Call us with your order at +44 (0)1995 670332 during our opening hours
which are 9.00 am and 5.00.pm Monday – Friday
Saturday 9 am – 1 pm
We will be glad to answer your questions or help you with your order.
Please feel free to email us f7lde@live.co.uk
and we will answer your query A.S.A.P.
Be sure to include your phone number.
If we have any questions we will contact you.
14 Day Approval
We offer 14 days of unconditional approval on any item purchased
from our mail order dept. We will supply a full refund
(excluding postage and packaging)
on any item returned unsoiled within 14 days.
Alternatively, you may simply exchange the item
Items returned after the 14 days Approval will not be refunded but we will issue a credit note valid for 12 months.
Returns must be sent back by signed for delivery with your invoice number.
WE WILL REQUIRE YOUR TRACKING NUMBER TO MAKE SURE WE HAVE RECEIVED YOUR RETURNS.
Unfortunately, we are not responsible for items that are lost in the post.
If an item fails to reach us please contact Royal mail and put in a claim for lost goods.
We charge postage costs to send out returned items for exchange.
Payment by Visa Switch or Delta can be made over the phone.
Please have your card number, expiry date in the case of Switch and Delta, issue number, and 3 digit security number, at hand when calling.
Refunds are issued on the day we receive back you returns.
Please allow up to five days for our merchant providers to process your refund and put it back into your account.
Overseas Orders
Postage is charged at the postal rate. We will be happy to quote specific prices
in order to ensure the correct amount is sent.
Please note that VAT is added to any items purchased through our website, if you wish the VAT to be deducted on overseas orders please call us at 01995670332 to order over the phone.
Delivery
If goods are in stock, dispatch is usually the same working day but under exceptional circumstances if items are out of stock
please allow 28 days for delivery
