Returns, Exchanges & Complaints
You have 14 days after receiving your goods, in most cases, you can change your mind and get a full refund as long as the goods are unmarked and unused.
Refunds are issued on the day we receive back your returns.
Please allow up to five days for our merchant providers to process your refund and put it back into your account.
Up to 30 days If your item is faulty, you can get a refund.
Returns must be sent back by signed for delivery with your invoice number within 14 days.
WE WILL REQUIRE YOUR TRACKING NUMBER TO MAKE SURE WE HAVE RECEIVED YOUR RETURNS.
Unfortunately, we are not responsible for items that are lost in the post.
If your returns fail to reach us please contact Royal mail and put in a claim for lost goods.
Return postage costs are to be met by the customer unless the goods are found to be faulty.
Goods becoming damaged in your opinion through defective materials or poor workmanship must be returned for inspection immediately
and if necessary the item may have to be returned to the manufacturer for testing.
In these cases, 28 days must be allowed.
Under no circumstances should items be continued to be used when damaged,
as you will be deemed to have accepted the goods in their damaged condition.
Postage fees will be reimbursed for justified damages.
colour may vary from the photos on the website to the actual product.
If you have any complaints about this website or any products or services offered,
Please send your comments to f7lde@live.co.uk.
We will deal with your email within 5 working days.
Price Changes & VAT
Every effort is made to maintain the prices quoted on this website but this is
not always possible. We reserve the right, therefore, to discontinue any item
from this list and change prices as and when necessary.
Prices shown include VAT where applicable.
Overseas customers:
Please note that VAT is added to any items purchased through our website, if you wish the VAT to be deducted on overseas orders please call us at 01995670332 to place your order over the phone otherwise you will be deemed to have accepted to pay the British VAT Charge and you will also be liable for the custom charges when the goods reach the designated country.
Please note: Handling and collecting of any personal information are processed in accordance with local law and are not sold to third parties.
